Refund policy
Return & Refund Policy
Last updated: October 2025
Return Window
You may request a return within 15 days of delivery.
Condition
To be eligible, items must be unused and unworn, with all original tags/seals attached, and in the original packaging. A receipt or proof of purchase is required.
How to Start a Return (RMA)
Email support@finegold.jewelry with your order number and the item(s) you’d like to return. We’ll reply with a Return Authorization (RMA) and instructions. Items sent back without an RMA aren’t accepted.
Where to Send Returns
Returns are processed at:
Cihangir Mahallesi, Petrol Ofisi Caddesi No:18/B, Avcılar / İstanbul 34310 Türkiye
Note for U.S. customers: Returns are international. Unless the item is defective or we made a fulfillment error, you are responsible for return shipping (including any customs paperwork). We’ll share the correct HS code and instructions in your RMA email.
Non-Returnable Items (Final Sale)
- Pierced earrings and earring components (for hygiene and safety), unless defective or not as described.
- Custom, made-to-order, engraved, or personalized items.
- Gift cards.
- Sale/clearance items marked Final Sale.
Exchanges
For the fastest service, return the original item (if eligible). Once accepted, place a new order. If a ring size adjustment is needed, contact support@finegold.jewelry for resizing guidance.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so we can make it right. Include clear photos of the product and packaging for faster processing.
Refunds
Once your return is received and approved, we’ll issue a refund to your original payment method within 7–10 business days. Your bank or card issuer may need additional time to post the refund.
If 15 business days have passed after approval and you haven’t received the refund, please contact support@finegold.jewelry.
EU Customers (14-Day Right to Cancel)
If your order is shipped into the European Union, you have a 14-day right to cancel from delivery for any reason. Items must be returned unworn/unused with tags and original packaging, with proof of purchase. (This does not apply to custom or personalized goods.)
Shipping Delays (Pre-Shipment)
If we ever can’t ship within the promised timeframe, we’ll email you. You can agree to the delay or cancel for a prompt refund.
Gift Card Balances (U.S. States)
Where required by law (e.g., California), small remaining gift card balances may be redeemable for cash—see your state’s rules.
Contact & Support
For any return, refund, or exchange questions, please contact us:
| Entity | Role | Registered Address |
|---|---|---|
| Fabor Kuyumculuk Tur. İnş. Gıda San. ve Tic. Ltd. Şti. | Manufacturer & Parent Company | Cihangir Mahallesi, Petrol Ofisi Caddesi No:18/B, Avcılar / İstanbul 34310 Türkiye |
| FB Kuyumculuk Sanayi ve Ticaret Anonim Şirketi | Financial Operations & B2B Management | Yenibosna Merkez Mah. Ladin Sk. Kuyumcukent No:4 M İç Kapı No:1144 Bahçelievler / İstanbul 34197 Türkiye |
| Second Chance Syndicate LLC | U.S. Compliance, Tax & Correspondence Partner | 7901 4th Street North #5414, St. Petersburg, Florida 33702, United States |
📧 Email: support@finegold.jewelry
📞 Türkiye: +90 212 603 23 60 / USA: +1 (564) 224-5868
Corporate Transparency Notice
FineGold Jewelry is a global jewelry brand owned by Fabor Kuyumculuk Tur. İnş. Gıda San. ve Tic. Ltd. Şti.. Advertising, billing, and B2B operations are managed by FB Kuyumculuk Sanayi ve Ticaret Anonim Şirketi. U.S. tax, compliance, and communication matters are coordinated through Second Chance Syndicate LLC. All entities operate within a unified, transparent corporate structure to ensure accountability and trust for all international customers.
All refunds and returns are processed under the policies of FineGold Jewelry and its parent company, Fabor Kuyumculuk Tur. İnş. Gıda San. ve Tic. Ltd. Şti. Advertising and billing operations are managed by FB Kuyumculuk Sanayi ve Ticaret Anonim Şirketi (Yenibosna Merkez Mah. Ladin Sk. Kuyumcukent No:4 M İç Kapı No:1144 Bahçelievler / İstanbul 34197 Türkiye). U.S. compliance and correspondence are handled by Second Chance Syndicate LLC, St. Petersburg, Florida. This structure ensures lawful, transparent, and customer-focused service worldwide.