Shipping policy

Shipping Policy – Fine Gold Jewelry

Handling Time

All orders are carefully prepared and packaged. Please allow 5 business days for handling before dispatch.

Delivery Options & Transit Times

  • USA Economy (Free, insured, DDP): 5–7 business days after handling.
  • USA Express Upgrade (+$20): 1–3 business days after handling, with priority handling and faster claims support.
  • EU & UK Economy (Free, insured, DDU): 5–7 business days after handling.
  • EU & UK Express (insured, DDU): 1–2 business days after handling.

Transit times are estimates and may vary slightly due to customs clearance, local courier delays, or seasonal demand.

Insurance & Risk

All shipments include insurance against loss or damage until delivery. Express services also provide priority handling and faster claims resolution for added peace of mind.

Duties & Taxes

USA Orders (DDP): Fine Gold Jewelry ships Delivered Duties Paid. We cover customs duties and import fees on your behalf. Sales tax, where applicable, is calculated automatically at checkout and remains the responsibility of the buyer.

EU & UK Orders (DDU): For shipments into the European Union and the United Kingdom, Fine Gold Jewelry ships Delivered Duty Unpaid. The buyer is responsible for any customs duties, VAT, import taxes, and handling fees assessed upon delivery.

Note: Due to recent changes in U.S. de minimis import rules, occasional customs delays may occur despite our DDP coverage. We actively monitor such situations and keep our customers informed.

Undeliverable Packages

If a package is undeliverable due to an incorrect address, refusal, or failure to collect, it will be treated as a final sale. No refunds or reshipments are available in such cases.

Force Majeure & Unexpected Events

We are all human, and sometimes events beyond anyone’s control — such as extreme weather, customs strikes, or other force majeure situations — can impact delivery schedules. We kindly ask for your patience if such rare circumstances occur.

Our approach is always solution-based: please contact us first so we can review your case together and provide the clearest path forward. We are here for solutions, not excuses.

Shipping FAQ

  • Is shipping free? Yes, Economy shipping is free to the USA, EU, and UK.
  • How long does delivery take? USA Economy: 5–7 business days. USA Express (+$20): 1–3 business days. EU & UK Economy: 5–7 business days. EU & UK Express: 1–2 business days.
  • Are shipments insured? Yes, all orders are fully insured until delivery.
  • Do I pay duties or taxes? USA: Duties are covered by us (DDP). Sales tax is calculated automatically at checkout. EU & UK: All customs duties, VAT, and handling fees are the buyer’s responsibility at delivery (DDU).
  • What if my package can’t be delivered? Undeliverable or refused shipments are final sale and not eligible for refund or reshipment.
  • What if there are delays beyond anyone’s control? Weather, customs, or unforeseen events can sometimes cause delays. Please be patient and contact us — our mindset is always solution-first and we will find the best way forward together.

Contact Us

For any questions about your shipment, please contact us at:
support@finegold.jewelry

Mailing Address:
Cihangir Mahallesi, Petrol Ofisi Caddesi No:18/B
Istanbul, Turkey